Following the recommendations of the California Veterinary Medicine Association, our protocols have changed. We will do our best to provide timely updates as the situation develops.
- Are your normal hours in affect?
Veterinary care is considered an essential service, so we are operating under new hours. We are open from 8 AM to 5 PM Monday, Tuesday, Thursday, and Friday. Our Wednesday and Saturday hours of 8 AM to 2 PM remain unchanged.
- What measures are being taken for the safety of clients and staff?
We have re-opened our lobby and have made masks optional for all clients. Our hospital has been under high volume, therefore, expect for all wellness visits and non-urgent surgeries to be scheduled at least a month out to accommodate for sick and injured patients. Food and medication can still be picked up as usual. When arriving for an appointment or to pick up food or medication you may make your way to the lobby where a member of our staff will be happy to assist you, or give us a call if you prefer curbside services.
- What is Tele-medicine?
An additional service we now offer is tele-medicine via text message or email with an additional charge. You can send us pictures or videos that Doctor will examine and determine the next course of action
- How do I get a refill?
As usual we ask that you call ahead to request a refill. We will accept payment over the phone, can send a text message through a secure link or collect payment at time of pickup. Our online store is also available for prescription and food requests, which will then be delivered to your home.
- Can my pet get the coronavirus?
According to the World Health Organization, despite the one case of a positive test result in a dog in Hong Kong, there is no evidence that COVID-19 can be transmitted from a dog, cat, or any pet. There has unfortunately been an uptick of owner surrenders at some shelters due to coronavirus fears. Please know that these actions are unwarranted and unnecessary to protect your health.
- Where do we look for update?
We will be updating our website, Instagram, and Facebook page with more information as needed. We also plan on sending out emails with more information to clients when the situation calls for it.
- How should we best communicate with our veterinary team during this period?
Please contact us if you have any other questions. Thank you for your cooperation and patience in protecting both our safety and yours as we do our best to continue giving your pets the best possible care.