In compliance with the government's shelter at home order and the recommendations of the California Veterinary Medicine Association, our protocols have changed. We will do our best to provide timely updates as the situation develops.
- Are your normal hours in affect?
Veterinary care is considered an essential service, so we are currently operating under shortened hours. We are open from 8 AM to 5 PM Monday, Tuesday, Thursday, and Friday. Our Wednesday and Saturday hours of 8 AM to 2 PM remain unchanged.
- What measures are being taken for the safety of clients and staff?
Only members of the hospital staff will be allowed in the building at this time. The California Veterinary Medicine Association has recommended all wellness visits and non-urgent surgeries be rescheduled, so we are postponing all non-urgent appointments for at least a month. Food and medication can still be picked up as usual, but all service will be curbside and payments will be fulfilled over the phone to minimize physical interaction. When arriving for an appointment or to pick up food or medication, we ask that you call from the parking lot to check in and receive further instructions.
- How do I get a refill?
As usual we ask that you call ahead to request a refill. We will accept payment over the phone. To pick up, call from the parking lot and the medication will be delivered curbside. Our online pharmacy is also available for prescription requests, which will then be delivered to your home.
- Can my pet get the coronavirus?
According to the World Health Organization, despite the one case of a positive test result in a dog in Hong Kong, there is no evidence that COVID-19 can be transmitted from a dog, cat, or any pet. There has unfortunately been an uptick of owner surrenders at some shelters due to coronavirus fears. Please know that these actions are unwarranted and unnecessary to protect your health.
- Where do we look for updates?
We will be updating our website and Facebook page with more information as needed. We also plan on sending out emails with more information to clients when the situation calls for it.
- How should we best communicate with our veterinary team during this period?
You can reach our office by calling or texting 858-292-6116, or by emailing us at email@example.com. We will respond to all inquiries as soon as possible.
Please contact us if you have any other questions. Thank you for your cooperation and patience in protecting both our safety and yours as we do our best to continue giving your pets the best possible care.